Digital Video recording FonTel
Phone call recording Features »
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FonTel
- compatibility with analogue lines
- compatibility with ISDN lines
- direct connection to the phone line
The recorders are able to distinguish between the outgoing and incoming calls, identify the caller's number and the outgoing call's number dialed in a touch-tone system, they also support MSN numbers.3. All the details of the recorded calls, such as date, hour, duration and description are stored in a database. Each recording is saved in a separate compressed sound file (.WAV files).
Thanks to the option of volume level detection it is possible to record automatically not only the calls proceeding from regular telephones, but these performed on radio phones, radio stations and other devices equipped with an audio output as well.
See also: www.fontel.eu
Uses
- Phone call recording at:
- home,
- office,
- customer care center,
- call center,
- telemarketing department,
- call recording on emergency, alarm and incident reporting phone lines
- company workers control.
How does it work?
The recorder consists of two parts: a device that connects phone lines with a PC and a program that saves the calls to the PC. The program works independently in the background. It detects the line's number by itself, as well as the beginning and the end of call, its direction and the number dialed. It stores all this information in a database, and saves the recorded contents of call to a compressed sound file.Features and capabilities
- Fully automatic and independent call recording on multiple phone lines,
- Distinguishing between the incoming and the outgoing calls,
- Identification and storage of MSN numbers1 and the numbers of incoming and outgoing calls3,
- Access denied to the whole program or some functions only (it is possible to hide the program totally),
- Storage of the complete information regarding the calls in the database; searching and making notes also possible,
- Detailed billing lists, lists of phone calls can be exported to CSV format,
- Remote access to the program through any web browser,
- Generation of the recorded calls archive backup copies (can be saved directly to a CD or DVD)2),
- Cooperation with other systems possible through API,
- Easy use and great functionality (see demo version!),
- Low price,
- Full technical support free of charge,
- CE marking,
- Polish product.
Program capabilities
The call recording application allows for a comfortable browsing, searching and listening to the recorded calls, as well as adding notes and comments. Oldest recordings can be automatically removed as a determined period expires, or the disc space is full. This makes the list of recorded calls easy to print, or save to a text file, taking into account any of the selection criteria: phone line number, day, month, phone number.
The excellent sound quality of the calls recorded is provided by means of full galvanic separation between the phone line and the PC, as well as the hardware and software filters that correct the sound timbre and the differences between the speech volume of both interlocutors.
Thanks to the caller's number references in the phone book and the call's base, even before the phone is answered, the program displays a short information about the caller. This information includes the caller's personal information (if the caller appears in the phone book), the duration and subject of the last talk to this number, the number zone (voievodship, according to Poland's old administrative division, or the name of the GSM network) and the caller's carrier name. This information is displayed in one of the screen's bottom corners, even if the program is hidden and is working in the background.
The access to the whole program or its selected functions can be protected with a password. There can be different access levels assigned to different users, depending on their competences and range of obligations. It is also possible to hide the call recording software completely so as to make the call recording software undetectable, the calls archive can be also protected at operating system level.
The program allows to create any statistical views of the calls recorded, displaying them according to duration, or the number of connections. It also offers the possibility to generate an archive backup copy saving it directly to a CD or DVD,2 as well as it allows to browse the archive copies smoothly.
Networking
An embedded web server allows to access the recorded calls remotely through a web browser in a local network or Internet. This option does not require any additional software. The only thing that is necessary to establish a network connection (for example, through a modem, a local network, or Internet) is the address of the call recording PC.
Depending on the settings, it is possible to access the list of calls only, or the sound recordings, too. Remote access to the program can be protected with a password against unauthorized users.
The database of calls and the sound files can be located on the disc or a network resource. This allows for a central recording of calls on various computers connected to form a network.
Versions
FonTel recorder has 4 versions that differ according to the type and number of the phone lines supported as well as the way it is connected to the PC:
- FonTel L1USB - a recorder that supports 1 analogue line (PSTN/POTS) independently and provides the function of caller's number identification (CLIP); it is connected to a PC through USB port,
- FonTel L2USB - a recorder that supports 2 analogue lines (PSTN/POTS) independently and provides the function of caller's number identification (CLIP); it is connected to a PC through USB port,
- FonTel L4USB - a recorder that supports 4 analogue lines (PSTN/POTS) independently and provides the function of caller's number identification (CLIP); it is connected to a PC through USB port,
- FonTel ISDN - a recorder that supports 1 digital ISDN line (2B+D) and provides the function of caller's number identification (CLIP); it is connected to a PC through USB port.
Installation
FonTel consist of one of several modules connected parallelly to the phone line and a program that records the calls on a PC. It is not necessary to intervene into the existing phone infrastructure - it is just enough to connect the recorder to any phone socket available, parallelly to the phone. This also means the recorder can be located in any place, as it does not have to remain in the direct proximity to the phone. It does not interfere with the work of the phone or any other device connected to the phone line.
If there is no socket available, a regular phone splitter should be used.
In the case of FonTel ISDN recorder the installation consists of connecting the recorder to one of the NT1 network terminator's S0 ports - just like the ISDN telephones. If none of the ports is available, one of the connected devices shall be unplugged, the recorder shall be plugged instead and the disconnected device shall be plugged to the recorder's suitable socket. No matter what the recorder connection is, the recorder records all the calls performed on all the telephones connected to a specific network terminator.
FonTel does not require any power supply. The recorder is connected to the PC by the USB port only. All the necessary cables are included in the package.
Contents of the package:
- FonTel recorder
- software CD
- user's manual
- phone cable (1, 2 or 4* pieces)
- USB cable
Essential!
If you consider buying a phone call recorder, please make sure you choose one that is up to your standard:
- While recording, can it differentiate the calls you answered from the calls you made?
- Does it recognize and mark (without recording the ring tone) the unanswered calls?
- Does it recognize and save the numbers you dial and the numbers of people who call you?
- Provided it offers multiple phone lines support, does it record independently the calls performed on each connected phone line?
- Is it possible to extend it at any moment with the support of further phone lines?
- Is it able to provide you discreetly with the phone number of someone who is just trying to reach you before you decide to pick up the phone and receive the call?
- Does it allow connecting to an external line (together with a phone exchange) and recording of external calls performed on all the telephones connected to the internal lines?
- Is it possible to hide the program completely, to remotely access the recordings, to measure the ring tone reaction time, to generate archive copies, statistics, billing lists of calls, to export the list of calls (for example, to Microsoft Excel), to recognize the number zones, to use the phone book and many more functions?
Order
In order to purchase the recorder please fill in the order form. You can also place the order by phone, or send it by email or fax.All our customers obtain access to free of charge upgrades of our software, which is constantly developed and extended with new functions.
Answers to most frequently asked questions
Is it possible to record calls performed on ISDN telephones/lines?FonTel ISDN recorder works directly with digital ISDN lines. It fully supports a 2B+D line, recording all the calls performed on all the telephones connected.
All the other recorders are designed to work with analogue lines. If there are analogue telephones connected to network terminator NT1, it is possible to connect FonTel L1USB / L2USB / L4USB recorders to their respective phone lines.
How are the calls recorded on a PC?
Each call is saved in a separate .WAV sound file. The name of this file contains the line's number, call's date and starting time. Before it is saved, the call is compressed, to reduce the space it takes on the disc. For GSM 6.10 compression one hour talk takes 8MB approximately.
The recorded calls files are grouped into folders named by dates. For example, a folder named 2004-03-16 contains all the calls recorded on the 16th of March 2004. The calls archive can be located on any selected local or network disc.
How is it possible to record calls on a radio phone?
Radio phone calls recording takes place thanks to the volume level recording release. It is enough to connect the recorder to the radio phone headphones socket and adjust a suitable volume threshold. If it is exceeded, the recording begins automatically. It also ends automatically, after a piece of silence long enough.
What information is saved together with each recorded call?
While recording the call to a sound file, FonTel program stores in a database the information about the phone line's number, as well as starting time, duration and direction of call. It also saves the number that was dialed for the outgoing call and the name of the sound file. This information are displayed as list, and it is possible to add individual notes for each call, search the calls by note and number, filter them by date and the type of call. It is also possible to print views of lists of calls.
What do I do to make the recorder identify caller's number?
In case of the analogue lines, it is necessary to activate a special service provided by the carrier.
Downloads
2 It is possible to save the archive copies to a CD/DVD directly from the FonTel recorder program if NERO software (version 5.5 or higher) produced by Ahead is installed. NERO software is usually attached to CD and DVD burners.